Your legal and account access questions
When you close your account, we stop active data collection immediately. Your transaction history and account details are archived securely and kept according to local legal requirements. After the retention period expires, we delete them permanently. You can request a data summary before closure.
Yes. Contact our support team with your account email and ask for a data access request. We will compile your personal information, payment history and account activity, then send it to you in a standard format. The process usually takes 7–10 business days depending on local requirements.
Every withdrawal request is checked against your account balance, recent transactions, and identity information on file. We confirm the destination payment method matches your verified account details. Only after this check passes does the withdrawal move to our payment processor. Processing times vary by payment method—DANA, OVO, GoPay and QRIS typically clear in under two minutes.
Use our dashboard support ticket system or email our support team directly. Describe your question clearly and include your account email. For urgent matters or access issues, try live chat during operating hours. We reply to policy questions within 24 hours on weekdays.
No. We do not sell or rent your personal data. We share it only with payment processors and customer support vendors who need it to handle your deposits, withdrawals and account inquiries. All partners are bound by confidentiality agreements.
Your right to access, delete or correct your account data depends on where you are located and what local regulations apply. Our support team will explain what options are available to you based on your region. Where local law permits, we honor requests for data correction or deletion.
We retain active account data for the period required by local law and our operating agreements, typically several years. After that retention window closes, we securely delete transaction records and personal information. Contact support if you want to know the exact retention period that applies to your account.
